Data Privacy at rezzervi
Info Technology Supply Ltd, a company incorporated in England and Wales under number 2230502 whose registered office is at 2 Hobbs House, Harrovian Business Village, Bessborough Road, Harrow, HA1 3EX, England, United Kingdom trading as rezzervi and its authorised resellers (together "rezzervi") takes the protection of our customers’ information seriously and is committed to complying with applicable data privacy laws, including GDPR and UK GDPR, when providing services to our customers. Data privacy is a collaborative effort and rezzervi is also committed to ensuring that you can use rezzervi services while complying with your obligations under applicable data privacy laws. This page is designed to help you with your data privacy obligations by providing information about rezzervi’s data protection practices and the choices that you have regarding the data processed by rezzervi when you use rezzervi services. It should be read in addition to our Privacy Policy and other data protection documents provided by us to you.
Privacy Compliance at rezzervi
rezzervi has ongoing processes to protect your data and privacy rights:
Legal Review
rezzervi collaborates with legal and other professional lawyers to understand its role under both current and proposed data privacy laws and regulations such as GDPR and UK GDPR. rezzervi regularly reviews and periodically updates its privacy and related documents to seek to ensure continued compliance with such data privacy laws and regulations.
Internal Data Audits
rezzervi periodically reviews the types of data that it collects, the reasons for collecting that data and when rezzervi personnel might need to access it.
Vendor Audits
rezzervi audits its vendors, both at the time of onboarding and thereafter, to ensure that they adhere to data privacy laws/regulations and sign any necessary contractual documents including relating to data processing.
Communications
rezzervi documents pertinent changes in its privacy compliance practices. Customer and partner notification occurs via email and this webpage. rezzervi also maintains a Data Privacy & Security FAQ page that may be useful to review.
Ongoing Process Changes
rezzervi continues to refine processes it uses for customer support, builds services and handles data. This includes internal documentation, training and other processes.
Customer Content
For "Customer Content" (content transferred in and out of rezzervi services), you, the customer, are considered the “data controller” of that data from a privacy law perspective.
In turn, rezzervi is the “data processor” responsible for safeguarding Customer Content as it flows through rezzervi’s systems. rezzervi’s security measures are described on rezzervi’s Security and Compliance page.
As data controller, you are responsible for safeguarding Customer Content as you interact directly with services integrated with rezzervi. You should not configure your workflows to work with other users' data without a lawful basis to do so under UK GDPR or the local relevant data protection legislation to which you are subject.
Data Processing Addendum
rezzervi’s Terms of Service refer to rezzervi’s Data Processing Addendum (“DPA”).
Data Retention/Deletion
Below is information regarding rezzervi’s data retention/deletion practices for Customer Content processed in rezzervi services (last updated: 20th September 2023):
| Retention period | |
| Booking Information Data related to making bookings as users, on behalf of users and users who are invited to bookings. | - Up to 5 years with a valid license - 90 days on expiry of licence |
| Organisation Configuration Data related to the configuration of rezzervi users, configuration of resources added. | - Duration of the license period. - 90 days on expiry of license. |
Deletion & Export Options
Deletion options
A rezzervi administrator can delete a user within rezzervi.
Delete booking data
There is no option to delete booking data this is maintained for the duration of your licence period.
Export booking data
A rezzervi administrator can export all bookings for users.
Sub processors
rezzervi engages with third-party sub processors and rezzervi affiliates to help us provide services to our customers. These sub processors store Customer Content and assist rezzervi with processing it.
Third-Party Sub processors
| Name | Nature of Processing | Location |
| Microsoft Azure | Third party hosting provider | EU |
| FreshDesk | Customer service platform used for technical support ticket management | EU |
| Tawk.to | Live chat widget and knowledge base provider | USA |
Service Specific Sub processors
rezzervi engages with Service Specific Sub processors to process Customer Content when customers use certain services. When customers request the relevant functionality, these sub processors process their Customer Content. Their use is limited to the indicated services:
| Name | Nature of Processing (Supported rezzervi Services) | Location |
| SparkPost | Email Processing (Email send Action, Email to Workflow) | USA |
